Do I need to go to the ticket counter to weigh my carry-ons for East/West flights?

No, there is a scale at the gate to weigh carry-on bags for East/West flights.

I have only carry-on bags and I printed my boarding pass, do I need to go to the ticket counter?

No, if you printed your own boarding pass and will not check bags, you can proceed to the gate.

Are computers and printers available for web check-in?

Computers and printers for web check-in are available in the common area at each camp but not in Anchorage.

Can I check in on my smart phone?

You can perform the web check-in on a mobile device that has full browser access. However, passengers CANNOT use a mobile device boarding pass to clear security. Currently boarding passes must be printed and shown at Security and the gate.

Where do I find my reservation ID for web check-in?

Your reservation ID is included on the e-mail you received confirming your flight(s). Additionally, you can find a list of all your reservations with their Reservation IDs on the Reservation Status page. You will need your Passenger ID (AK number) to access this site. Your ID is available on your confirmation e-mail or from your travel planner.

Web check-in won't work and my flight is within 24 hours - why?

Check the Reservation Status page - there are several possible reasons:
(1) you are in waitlist status - web check in cannot be used unless you are in confirmed status. Waitlist passengers must get a boarding pass from the Ticket Counter agent.
(2) your flight contains two legs...to Alpine for example.... and you are trying to check in for both legs when only the first leg is within the 24 hour time window. Solution: if you want to just check in one time, wait until the 24 hour window opens on your second leg and then check in for both legs.

I'm on the waitlist. Can I still web check-in?

No, you cannot web check-in if you are on the waitlist. Waitlisted passengers must check-in at the ticket counter where a boarding pass without a seat assignment will be issued. If you clear the waitlist, the gate agent or ticket counter will provide an updated boarding pass with a seat assignment.

I have only carry-on bags and I printed my boarding pass, do I need to go to the ticket counter?

No, if you printed your own boarding pass and will not check bags, you can proceed to the gate.

Can I change my auto-assigned seat?

You have one opportunity to select an alternate seat at web check-in from unassigned seats.

When can I use web check-in?

Web check-in is available 24 hours prior to the flight and closes 1 hour before the flight. (Alaska Time)

Are computers and printers available for web check-in?

Computers and printers for web check-in are available in a the common area at each camp but not in Anchorage.

I don't have a personal email address. How can I check-in for my flights?

An email address is required to automatically receive your flight confirmations with the Reservation ID required for web check-in. If you don't have an email address, you have the following options:
1. Access Reservation Status to see a list of all your reservations and associated Reservation IDS. You will need your Passenger ID to access this site. Contact your travel planner to get your ID.
2. Follow your local procedures to contact your supervisor, foreman or travel coordinator/planner to receive your reservation id.
If you create an e-mail address, contact your travel planner who can add it to your profile.

Can I continue to check-in at the airport?

Ticket counter and gate agents can provide flight check-in and print your boarding pass at the ticket counter or gate in Anchorage airport. Camp procedures will vary for southbound flights. For example, you must use web check-in when leaving Kuparuk & Alpine camps on southbound flights.

Where are the airport ticket counters and gates located?

The ticket counter is located on the upper level South Terminal next to the escalator. The Gate is located at L1 on the lower level as you stop off the escalator.

What time will the ticket counter be open in Anchorage?

The Anchorage Ticket Counter hours are located here. An agent will be available at the gate from the start of check in until the last flight departure and will meet all flight arrivals. We will have assigned lines for web checked in passengers.

Can passengers be able to print east/west boarding passes?

Yes, passengers will have web check in and be able to print their boarding passes for east/west flights.

Is it possible to access my email in order to acquire my reservation ID at the boarding pass printing stations ("kiosks")?

No. The kiosks are designed to only display the web check-in page itself. It will not allow navigating to any other internet sites. Passengers will need to check their email via their computer or SmartPhones in order to get their reservation ID number...which is needed (along with passenger last name) to check into a flight.

Can I still use web check-in if I am checking bags?

Yes, you can, however, you will be required to stop at the ticket counter to check your bags in with the ticket agent.

Is the airport counter personnel still available to assist with my check-in, baggage, etc.?

Yes, the counter crews are still available at our ticket counters and flight gates

If someone is a No Show on a flight, will their Travel Planner be notified?

There will not be an e-mail notification however, Aviation Operations Support will be monitoring the No-Shows and follow the same notification process. Additionally, iLogistics will show No Show on that Flight leg in the Journey Request and will show No Show on the Leg status in the Journey Request Status Report.

Why do you need my email address?

Travel confirmations are sent to the e-mail address in the traveler profile. If an e-mail is not accurate you will never receive this information. You will need this reservation ID to check in on line.

After I am confirmed or waitlisted, could I be bumped by someone with a higher Staff Nature (priority)?

Staff Nature (priority) will not affect passenger status after the passenger is confirmed or change the passenger order of the waitlist. Last minute changes to accommodate business critical situations will require manual intervention by Aviation Operations Support, just as it does today.

When will my reservation be confimed?

Flight reservations will be confirmed 28 days in advance of the flight. Travelers will receive an email with their confirmation (or waitlist notification). As space becomes available, waitlisted travelers will automatically be confirmed and emailed their updated status.

I'm on the waitlist. When will I be confirmed?

As space becomes available, waitlisted travelers will automatically receive e-mail confirmation of their updated status.

I don't have a personal email address. How can I check-in for my flights?

An email address is required to receive your flight confirmations with the Reservation ID needed for web check-in. If an email address does not exist, you have the following options:
1. Access My Reservations. This will provide a list of reservations associated with you and your Reservation IDS. Your Passenger ID is required to access this site.
2. Follow local procedures to contact your supervisor, foreman, sponsor or travel coordinator/planner to receive your reservation id.

Is there anywhere I can view all of my upcoming reservations?

You can see all your upcoming reservations on the Reservation Status site. You will need your Passenger ID (AK number) to access this site. Your Passenger ID is included on your confirmation e-mails or you can contact your travel planner.

After I am confirmed or waitlisted, can I be bumped by someone with a higher Staff Nature (priority)?

Staff Nature (priority) will not affect passenger status after the passenger is confirmed or change the passenger order of the waitlist. Last minute changes to accommodate business critical situations will require manual intervention by Aviation Operations Support, just as it does today.

Will my reservation date change if I change my flight?

Yes, all changes to the reservation (date, flight, etc.) will reset the reservation date.

How can I make a new reservation - or change an existing reservation?

Follow your local travel procedures and contact your supervisor, general foreman or travel coordinator/planner.

How far in advance can I make flight reservations?

The new system will allow flight reservations to be open up to 12 months in advance.

When will my reservation be confimed?

Flight reservations will be confirmed up to 28 days in advance of the flight. Travelers will receive an email with their confirmation (or waitlist notification). As space becomes available, waitlisted travelers will automatically be confirmed and emailed their updated status.

How iLogistics Assigns Seats

Seats are assigned 3 days prior to the scheduled flight date. The system assigns seats based on an algorithm.

• The system identifies all the confirmed reservations in each of the flight legs.
• Designated seats (United Way, etc.) are assigned first.
• The remaining reservations are sorted based on travel priority (travel priority is based on staff nature)
• Reservations with the same travel priority are sorted in ascending order of the Segment ID (earliest made reservation)
• From the sorted list, the highest priority reservation with the earliest Segment ID is selected.
• The system performs seat assignments considering seat location and seat position preferences.

Note: Seat location/position preferences are not guaranteed.

Can I change my auto-assigned seat?

You will have one opportunity to select an alternate seat at web check-in from unassigned seats.

What are my seat preferences? What if I don't have a seat preference?

Your traveler profile includes your personal seat preference. You may choose:
- Front/Back/No Preference
- Window/Aisle/No Preference
"No preference" on both options will receive next available seat starting from the front of the plane.
Contact your travel planner to update your seat preferences.

How can we make seat preference selections so we can sit together (spouses, friends, etc)?

Our automated system does not have the ability to seat groups/couples together. Some options:

• 24 hour web check-in. When the 24 hour web check-in opens for the flight, sign on and check if there is a free seat to move into. This can vary widely depending on the time of year and the seat load.
• Ask for a seat trade if someone else gets assigned into that location.

When viewing the seat map, my assigned seat is the same color as the rest of the seats. How do I fix this so my seat shows a different color?

The traveler's seat selection does not show a unique color when the browser is in compatibility mode. To correct the browser mode, press F12. Click browser mode and ensure IE9 is selected.

Can I update my traveler profile?

Please contact your travel planner to request changes to your traveler profile.

How do I update my preferred email and preferred seat location?

Please contact your travel planner.

What is Staff Nature? How is it used by the travel system?

Staff Nature has been defined and approved by field management. It is based on your job function and approved by the appropriate ConocoPhillips superintendent/supervisor. For information on your Staff Nature, please contact your supervisor. Staff Nature is used by the travel system, along with reservation date and traveler preferences, to prioritize reservation confirmations and seat assignments.

Is my personal travel information kept private?

Yes, the traveler profile information that is provided to Aviation Operations Support is used exclusively for the purposes of aviation transportation and billeting. Failure to provide your full name, date of birth, and gender may result in denial of transportation or billeting.

Who assigns the Staff Nature in my traveler profile?

Your ConocoPhillips supervisor (as appropriate) will assign "Staff Nature" based on a standard matrix.

What are my seat preferences? What if I don't have a seat preference?

Your traveler profile includes your personal seat preference. You may choose: - Front/Back/No Preference or - Window/Aisle/No Preference. "No preference" on both options will receive next available seat starting from the front of the plane.

Does the company for whom I work affect my Staff Nature?

No, your Staff Nature is determined by your job role regardless of your employer.

After I am confirmed or waitlisted, could I be bumped by someone with a higher Staff Nature (priority)?

Staff Nature (priority) will not affect passenger status after the passenger is confirmed or change the passenger order of the waitlist. Last minute changes to accommodate business critical situations will require manual intervention by Aviation Operations Support, just as it does today.

Will I be able to see my place in the waitlist?

Travelers will continue to follow local travel procedures and contact your supervisor, general foreman or travel coordinator/planner to check their place in the waitlist.

I'm on the waitlist. Can I still web check-in?

No, you cannot web check-in if you are on the waitlist. Waitlisted passengers must check-in at the ticket counter where a boarding pass without a seat assignment will be issued. If you clear the waitlist, the gate agent or ticket counter will provide an updated boarding pass with a seat assignment.

I'm on the waitlist. When will I be confirmed?

As space becomes available, waitlisted travelers will automatically be confirmed and emailed their updated status.

If waitlist passengers don't clear, will they automatically be booked on the next flight?

No, this is a manual process. The system does not know if the passenger wants to move to the next flight or cancel their trip.

If a passenger is on the waitlist (standby), does their waitlist number show in the email information they are sent?

Yes, their original e-mail will show the traveler's place on the waitlist. However, they will not get notified if they move up the list until (if) they get to a point where they are confirmed. At that point they receive a confirmation e-mail.

Can I use my driver’s license to board an aircraft?

Government/TSA-approved identification is required to board ConocoPhillips Global Aviation flights. Travelers are encouraged to check here to review TSA’s list of acceptable forms of identification.

Travelers may also check their state’s drivers licensing agency to determine if their state license or ID is REAL ID compliant. In Alaska you can check the Alaska DMW website.

Batteries Allowed in Carry-on Baggage

Passengers can carry most consumer-type batteries and portable battery-powered electronic devices for their own personal use.

Spare batteries must be protected from damage and short circuit. Battery-powered devices must be protected from accidental activation and heat generation. Please refer to "What Can I Bring?" on the TSA site: What Can I Bring? or the FAA site: Packsafe/Resources for Passengers.

Batteries Allowed in Checked Baggage

Spare lithium metal and lithium-ion/polymer batteries are NOT ALLOWED in checked baggage.

Except for spare (uninstalled) lithium metal and lithium-ion batteries, all batteries allowed in carry-on baggage are also allowed in checked baggage. The batteries must be protected from damage and short circuit or installed in a device. Battery-powered devices—particularly those with moving parts or those that could heat up (Laptop Computers) must be protected from accidental activation. Please refer to "What Can I Bring?" on the TSA site: What Can I Bring? or the FAA site: Packsafe/Resources for Passengers.

Limit to the Number of Batteries Carried

There is no limit on the number of most consumer-size batteries or battery-powered devices that a passenger can carry for personal use.

Protection from Damage and Short Circuit

When metal such as keys, coins, tools or other batteries comes in contact with both terminals of a battery it can create a “circuit” or path for electricity to flow through. Electrical current flowing through this unprotected short circuit can cause extreme heat and sparks and even start a fire. To prevent short circuits, keep spare batteries in their original packaging, a battery case, or a separate pouch or pocket. Make sure loose batteries can’t move around. Placing tape over the terminals of unpackaged batteries also helps to insulate them from short circuit.

Carriage of E-Cigarettes

E-cigarettes are not allowed to be carried in checked baggage. Passengers may carry e-cigarettes in carry-on bags.