Baggage

I have only carry-on bags and I printed my boarding pass, do I need to go to the ticket counter?

No, if you printed your own boarding pass and will not check bags, you can proceed to the gate.

Do I need to go to the ticket counter to weigh my carry-ons for East/West flights?

No, there is a scale at the gate to weigh carry-on bags for East/West flights.

Boarding Pass

I have only carry-on bags and I printed my boarding pass, do I need to go to the ticket counter?

No, if you printed your own boarding pass and will not check bags, you can proceed to the gate.

Are computers and printers available for web check-in?

Computers and printers for web check-in are available in a general access area at each camp.
Computers and printers are NOT available at the Anchorage, Fairbanks or Deadhorse airports for printing from web check-in (agents can provide check in and print your boarding pass at the ticket counter and gate).

Can I using a mobile boarding pass to clear TSA/Security or at the boarding gate?

No, a mobile boarding pass cannot be used at this time.

Check-In

Can I check in on my smart phone?

You can perform the web check-in on a mobile device that has full browser access. However, passengers CANNOT use a mobile device boarding pass to clear TSA or security. Currently boarding passes must be printed and shown at Security and the gate.

Where do I find my reservation ID for web check-in?

Your reservation ID is included on the e-mail you received confirming your flight(s). Additionally, you can find a list of all your reservations with their Reservation IDs on the Reservation Status page. You will need your Passenger ID (AK number) to access this site. Your ID is available on your confirmation e-mail or from your travel planner.

Web check-in won't work and my flight is within 24 hours - why?

Check the Reservation Status page - there are several possible reasons:
(1) you are in waitlist status - web check in cannot be used unless you are in confirmed status. Waitlist passengers must get a boarding pass from the Ticket Counter agent.
(2) your flight contains two legs...to Alpine for example.... and you are trying to check in for both legs when only the first leg is within the 24 hour time window. Solution: if you want to just check in one time, wait until the 24 hour window opens on your second leg and then check in for both legs .

I'm on the waitlist. Can I still web check-in?

No, you cannot web check-in if you are on the waitlist. Waitlisted passengers must check-in at the ticket counter where a boarding pass without a seat assignment will be issued. If you clear the waitlist, the gate agent or ticket counter will provide an updated boarding pass with a seat assignment.

I have only carry-on bags and I printed my boarding pass, do I need to go to the ticket counter?

No, if you printed your own boarding pass and will not check bags, you can proceed to the gate.

Can I change my auto-assigned seat?

You have one opportunity to select an alternate seat at web check-in from unassigned seats.

When can I use web check-in?

Web check-in is available 24 hours prior to the flight and closes 1 hour before the flight. (Alaska Time)

Are computers and printers available for web check-in?

Computers and printers for web check-in are available in a general access area at each camp.
Computers and printers are NOT available at the Anchorage, Fairbanks or Deadhorse airports for printing from web check-in (agents can provide check in and print your boarding pass at the ticket counter and gate).

I don't have a personal email address. How can I check-in for my flights?

An email address is required to automatically receive your flight confirmations with the Reservation ID required for web check-in. If you don't have an email address, you have the following options:
1. Access "My Reservations" to see a list of all your reservations and associated Reservation IDS. You will need your Passenger ID to access this site. Contact your travel planner to get your ID.
2. Follow your local procedures to contact your supervisor, foreman or travel coordinator/planner to receive your reservation id.
If you create an e-mail address, contact your travel planner who can add it to your profile.

Can I continue to check-in at the airport?

Ticket counter and gate agents can provide flight check-in and print your boarding pass at the ticket counter or gate in Anchorage, Fairbanks or Deadhorse airports. Camp procedures will vary for southbound flights. For example, you must use web check-in when leaving Kuparuk & Alpine camps on southbound flights.

Where are the airport ticket counters and gates located?

Anchorage - At east end of terminal, upper level. ConocoPhillips/BP sign outside. Gate B1. Fairbanks - To the left of Alaska Airlines counter. Gate 4.
Deadhorse - Deadhorse Aviation Center. Southwest end of Deadhorse Drive.

Does the new system include TSA pre-check?

Not at this time. It is on the list for future consideration if Shared Services is deemed eligible to participate in the TSA electronic program.

What time will the ticket counter be open in Anchorage?

The Anchorage Ticket Counter opens for check in for all flights at 5 am on Monday – Thursday and Sunday. Check in opens at 7 am on Friday. An agent will be available at the gate from the start of check in until the last flight departure, and will meet all flight arrivals. We will have assigned lines for web check in passengers.

Can passengers be able to print boarding passes for east/west flights?

Yes, passengers will have web check in and be able to print their boarding passes for east/west flights.

Can I get to my email on the Slope boarding pass printing stations ("kiosks")?

No. The kiosks are designed to only display the web check-in page itself. It will not allow navigating to any other internet sites. Passengers will need to check their email via their computer or SmartPhones in order to get their reservation ID number...which is needed (along with passenger last name) to check into a flight.

If I am checking bags can I still use web check-in?

Yes, you can use web check-in even if you have bags to check. However, you will still need to stop at the ticket counter to check your bags.

Is the airport counter personnel still available to assist with my check-in, baggage, etc.?

Yes, the counter crews are still available at our ticket counters and flight gates

If someone is a No Show on a flight, will their Travel Planner be notified?

There will not be an e-mail notification however, Aviation Logistics Operations will be monitoring the No-Shows and follow the same notification process. Additionally, iLogistics will show No Show on that Flight leg in the Journey Request and will show No Show on the Leg status in the Journey Request Status Report.

Can I get in the TSA Pre-Check line with my Global Entry Card when flying SSA?

No, SSA flights are not eligible for Pre-Check at this time. Moving SSA to be pre-check eligible by integrating our new reservation system with the Department of Homeland Security (DHS) and TSA Secure Flight system is a goal. Passengers can go through the First Class queue at the Anchorage airport (but this is NOT the pre-check line.)

FACTS: Getting into the TSA PreCheck line (other than a random draw by TSA) requires ALL the following;
Participating DHS Electronically Enabled Air Carrier + Participating Airport (ANC and FAI, not Deadhorse) + Passenger Selection (via MVP list or entry of a trusted traveler number like Global Entry into your passenger profile for that airline). **** SSA is NOT currently a DHS electronically enabled air carrier. Passengers cannot go through the TSA Pre-Check line when traveling on SSA at this time. ****
Other info: 1. Access to the TSA Pre-Check line requires electronic integration with DHS and the TSA Secure Flight system. 2. Commercial airlines who have the electronic Secure Flight integration (like Alaska and Delta) can have travelers nominated for Pre-Check through their elite traveler programs or by storing the Global Entry Card number in their airline traveler profile. That information is then coded onto the boarding pass. You can be precheck eligible through one participating airline (Alaska for example, if you are an MVP) but NOT precheck eligible through another (Delta, for example, if you are not in their traveler list selected for precheck and you did not put your Global Entry number in your Delta passenger profile). 3. If you travel internationally, the Global Entry card can be used when returning to the US. Having the card makes you eligible to go in the Customs and Border Protection's (CBP) fast lane through customs.

Confirmation

Why do you need my email address?

Travel confirmations which include your reservation identification (ID) will be sent to the email address in your traveler profile. You will need this reservation ID to check in on line.

After I am confirmed or waitlisted, could I be bumped by someone with a higher Staff Nature (priority)?

Staff Nature (priority) will not affect passenger status after the passenger is confirmed or change the passenger order of the waitlist. Last minute changes to accommodate business critical situations will require manual intervention by Aviation Logistics Operations, just as it does today.

When will my reservation be confimed?

Flight reservations will be confirmed 28 days in advance of the flight. Travelers will receive an email with their confirmation (or waitlist notification). As space becomes available, waitlisted travelers will automatically be confirmed and emailed their updated status.

I'm on the waitlist. When will I be confirmed?

As space becomes available, waitlisted travelers will automatically be confirmed and emailed their updated status.

I don't have a personal email address. How can I check-in for my flights?

An email address is required to automatically receive your flight confirmations with the Reservation ID required for web check-in. If you don't have an email address, you have the following options:
1. Access "My Reservations" to see a list of all your reservations and associated Reservation IDS. You will need your Passenger ID to access this site. Contact your travel planner to get your ID.
2. Follow your local procedures to contact your supervisor, foreman or travel coordinator/planner to receive your reservation id.

Prohibited Substances/Items

What substances/items are prohibited?

CONTRABAND
Unless specifically authorized, the following items are considered contraband and are not permitted on Company Property at any time: All baggage and hand carry items to be transported and/or transported on aircraft are subject to x-ray and/or search.

Any violation of these policies will result in the denial of access to all aircraft.

DEFINITIONS

Substances
"Substances" include; alcohol, controlled substances, illegal drugs, prescribed and over-the-counter medication, substances that an individual may not manufacture, distribute, dispense, possess or use under U.S. or applicable state law, and any other substances that may be introduced into the body that may alter an individual's mood, perception, coordination, response, performance, or judgment.

Company Property
Includes, but is not limited to, developed and undeveloped company-owned, leased, or controlled: land; buildings; parking lots; vehicles and other transportation; areas of embarkment or disembarkment, such as landing areas or docks; and recreation areas.

Drug Paraphernalia
Any equipment, product, or material whose purpose, in the sole judgment of the Company, may be for making, using, or concealing drugs or drug use. This includes any item(s) used to defeat, mask, alter, or compromise the result of a drug test.

Weapons
Weapons means any item designed, manufactured, intended, or appearing to be for use primarily as a weapon, including sport weapons including, but not limited to:

Stolen Property
Stolen property and/or property not authorized for removal, including but not limited to proprietary information.

TSA PROHIBITED ITEMS
Items listed on the TSA Prohibited Item List are also prohibited on Shared Services Aircraft. In some cases, Shared Services is more restrictive than TSA; HAZARDOUS MATERIALS
The Hazardous Materials Regulations (HMR) are federal transportation safety rules found in 49 CFR, parts 171-180. The FAA enforces the HMR in aviation. Passengers violating the HMR can be fined from $250 to $50,000. Those who intentionally violate the regulations are subject to a criminal penalty of up to $500,000 and/or five years imprisonment. So, it is important to know what items are hazardous materials and whether or not they are allowed in the aircraft cabin or in checked baggage.

On company Boeing aircraft, Shared Services prohibits the transportation of hazardous materials posted at the FAA PackSafe site at: https://www.faa.gov/about/initiatives/hazmat_safety/.

The Transportation Security Administration also has rules on hazardous materials which may pose a security threat. Though they sometimes overlap, the TSA rules for hazardous materials are separate from FAA hazmat safety rules and are contained on the TSA Prohibited Item List web page.

Shared Services maintains a special emphasis on E-Cigarettes and Lithium Batteries. E-cigarettes are not allowed in checked bags. Lithium batteries can only be transported under special provisions. Go to the FAA PackSafe site or to the FAQ section, “Batteries & E-Cigarettes” for more information.

Reservation

Is there anywhere I can view all of my upcoming reservations?

You can see all your upcoming reservations on our "My Reservations" site. You will need your Passenger ID (AK number) to access this site. Your Passenger ID is included on your confirmation e-mails or you can contact your travel planner.

After I am confirmed or waitlisted, can I be bumped by someone with a higher Staff Nature (priority)?

Staff Nature (priority) will not affect passenger status after the passenger is confirmed or change the passenger order of the waitlist. Last minute changes to accommodate business critical situations will require manual intervention by Aviation Logistics Operations, just as it does today.

Will my reservation date change if I change my flight?

Yes, all changes to the reservation (date, flight, etc.) will reset the reservation date.

How can I make a new reservation - or change an existing reservation?

Follow your local travel procedures and contact your supervisor, general foreman or travel coordinator/planner.

How far in advance can I make flight reservations?

The new system will allow flight reservations to be open up to 12 months in advance.

When will my reservation be confimed?

Flight reservations will be confirmed up to 28 days in advance of the flight. Travelers will receive an email with their confirmation (or waitlist notification) As space becomes available, waitlisted travelers will automatically be confirmed and emailed their updated status.

Seat Assignment

Can I change my auto-assigned seat?

You will have one opportunity to select an alternate seat at web check-in from unassigned seats.

What are my seat preferences? What if I don't have a seat preference?

Your traveler profile includes your personal seat preference. You may choose:
- Front/Back/No Preference
- Window/Middle/Aisle/No Preference
"No preference" on both options will receive next available seat starting from the front of the plane.
Contact your travel planner to update your seat preferences.

How can we make seat preference selections so we can sit together (spouses, friends, etc)?

Our automated system does not have the ability to seat groups/couples together. Some options: • 24 hour web check-in. When the 24 hour web check-in opens for the flight, sign on and check if there is a free seat to move into. This can vary widely depending on the time of year and the seat load. • Ask for a seat trade if someone else gets assigned into that location.

When viewing the seat map, my assigned seat is the same color as the rest of the seats. How do I fix this so my seat shows a different color?

The traveler's seat selection does not show a unique color when the browser is in compatibility mode. To correct the browser mode, press F12. Click browser mode and ensure IE9 is selected.

Traveler Profile

Can I update my traveler profile?

Please contact your travel planner to request changes to your traveler profile.

How do I update my preferred email and preferred seat location?

Please contact your travel planner.

What is Staff Nature? How is it used by the travel system?

Staff Nature has been defined and approved by field management. It is based on your job function and approved by the appropriate ConocoPhillips or BP superintendent/supervisor. For information on your Staff Nature, please contact your supervisor. Staff Nature is used by the travel system, along with reservation date and traveler preferences, to prioritize reservation confirmations and seat assignments.

Is my personal travel information kept private?

Yes, the traveler profile information that we must gather for TSA compliance is available only to the systems users who are planning your travel. The information is used exclusively for the operation of the North Slope aviation and camps. Information is not shared between companies (BP sees BP, COP sees COP) except for the flight loading, where the passenger manifest is controlled by Aviation Logistics Operations and Aviation Dispatch (names only). FYI, the TSA privacy notice: Privacy Notice (found in Section 1560.103 of the Secure Flight Final Rule): The Transportation Security Administration (TSA) requires you to provide your full name, date of birth, and gender for the purpose of watch list screening, under the authority of 49 U.S.C. section 114, the Intelligence Reform and Terrorism Prevention Act of 2004 and 49 C.F.R parts 1540 and 1560. You may also provide your Redress Number, if available. Failure to provide your full name, date of birth, and gender may result in denial of transport or denial of authority to enter the boarding area. TSA may share information you provide with law enforcement or intelligence agencies or others under its published system of records notice. For more on TSA privacy policies, or to review the system of records notice and the privacy impact assessment, please see the TSA Web site at www.tsa.gov..

Who assigns the Staff Nature in my traveler profile?

Your ConocoPhillips or BP supervisor (as appropriate) will assign 'Staff Nature' based on a standard matrix.

What are my seat preferences? What if I don't have a seat preference?

Your traveler profile includes your personal seat preference. You may choose: - Front/Back/No Preference - Window/Middle/Aisle/No Preference "No preference" on both options will receive next available seat starting from the front of the plane.

Does the company for whom I work affect my Staff Nature?

No, your Staff Nature is determined by your job role regardless of your employer.

Waitlist

After I am confirmed or waitlisted, could I be bumped by someone with a higher Staff Nature (priority)?

Staff Nature (priority) will not affect passenger status after the passenger is confirmed or change the passenger order of the waitlist. Last minute changes to accommodate business critical situations will require manual intervention by Aviation Logistics Operations, just as it does today.

Will I be able to see my place in the waitlist?

Travelers will continue to follow local travel procedures and contact your supervisor, general foreman or travel coordinator/planner to check their place in the waitlist.

I'm on the waitlist. Can I still web check-in?

No, you cannot web check-in if you are on the waitlist. Waitlisted passengers must check-in at the ticket counter where a boarding pass without a seat assignment will be issued. If you clear the waitlist, the gate agent or ticket counter will provide an updated boarding pass with a seat assignment.

I'm on the waitlist. When will I be confirmed?

As space becomes available, waitlisted travelers will automatically be confirmed and emailed their updated status.

If waitlist passengers don't clear, will they automatically be booked on the next flight?

No, this is a manual process. The system does not know if the passenger wants to move to the next flight or cancel their trip.

If a passenger is on the waitlist (standby), does their waitlist number show in the email information they are sent?

Yes, their original e-mail will show the traveler's place on the waitlist. However, they will not get notified if they move up the list until (if) they get to a point where they are confirmed. At that point they receive a confirmation e-mail.

REAL ID

Can I use my driver’s license to board an aircraft?

TSA-approved identification is required to board Shared Service flights. Travelers are encouraged to check here to review TSA’s list of acceptable forms of identification.

Travelers may also check their state’s drivers licensing agency to determine if their state license or ID is REAL ID compliant. In Alaska you can check the Alaska DMW website.

Batteries & E-Cigarettes

Batteries Allowed in Carry-on Baggage

Passengers can carry most consumer-type batteries and portable battery-powered electronic devices for their own personal use.

Spare batteries must be protected from damage and short circuit. Battery-powered devices must be protected from accidental activation and heat generation. Batteries allowed in carry-on baggage include:

Batteries Allowed in Checked Baggage

Except for spare (uninstalled) lithium metal and lithium-ion batteries, all the batteries allowed in carry-on baggage are also allowed in checked baggage. The batteries must be protected from damage and short circuit or installed in a device. Battery-powered devices—particularly those with moving parts or those that could heat up—must be protected from accidental activation. Spare lithium metal and lithium ion/polymer batteries are prohibited in checked baggage.

Determining the Watt-Hours (Wh) Rating of a Battery

To determine watt hours (Wh), multiply the volts (V) by the ampere hours (Ah). Example: A 12-volt battery rated to 8 Amp hours is rated at 96 watt hours (12 x 8 = 96). For milliamp hours (mAh), multiply by the volts and divide by 1000.

Limit to the Number of Batteries Carried

There is no limit on the number of most consumer-size batteries or battery-powered devices that a passenger can carry for personal use. The larger lithium ion batteries are limited to two (2) batteries per passenger; see “Lithium-ion batteries” explanation above. Only two (2) spare/uninstalled nonspillable wet (absorbed electrolyte) batteries may be carried.

Protection from Damage and Short Circuit

When metal such as keys, coins, tools or other batteries comes in contact with both terminals of a battery it can create a “circuit” or path for electricity to flow through. Electrical current flowing through this unprotected short circuit can cause extreme heat and sparks and even start a fire. To prevent short circuits, keep spare batteries in their original packaging, a battery case, or a separate pouch or pocket. Make sure loose batteries can’t move around. Placing tape over the terminals of unpackaged batteries also helps to insulate them from short circuit.

Carriage of E-Cigarettes

E-cigarettes are not allowed to be carried in checked baggage. Passengers may carry e-cigarettes in carry-on bags.

Are Hazardous Materials allowed to be transported?

Hazardous Materials

The Hazardous Materials Regulations (HMR) are federal transportation safety rules found in 49 CFR, parts 171-180. The FAA enforces the HMR in aviation. Passengers violating the HMR can be fined from $250 to $50,000. Those who intentionally violate the regulations are subject to a criminal penalty of up to $500,000 and/or five years imprisonment. So, it is important to know what items are hazardous materials and whether or not they are allowed in the aircraft cabin or in checked baggage.

Shared Services follows and enforces the HMR requirements found on the FAA PackSafe site at: https://www.faa.gov/about/initiatives/hazmat_safety/.

Shared Services also maintains a special emphasis on E-Cigarettes and Lithium Batteries. E-cigarettes are not allowed in checked bags. Lithium batteries can only be transported under special provisions. Go to the FAA PackSafe site or the SSA FAQ section, “Batteries & E-Cigarettes” for more information.

Regarding the shipment of other hazardous materials not listed on the FAA PackSafe site, Shared Services does not carry any hazardous materials listed under 49 CFR, parts 171-180.